Return And Refund Policy

RETURN & REFUND POLICY

Last Updated: 15 Nov 2025

At Lovescription, your satisfaction is our top priority. We stand behind the quality of our products and offer a risk-free 60-day satisfaction guarantee.

OUR 60-DAY MONEY-BACK GUARANTEE

We want you to love your purchase!

If for any reason you’re not completely satisfied, we’ll make it right.

How It Works:

1.⁠ ⁠Try our products for up to 60 days from the date of delivery.

2.⁠ ⁠Not satisfied? Contact us at support@lovescription.com within 60 days.

3.⁠ ⁠We’ll issue a full refund for your purchase price (excluding original shipping costs).

RETURN REQUIREMENTS

To qualify for a refund, please ensure:

✅ Contact us first - Email our team before sending anything back. We’ll provide return instructions and may be able to help troubleshoot or offer an alternative solution.

✅ Within 60 days - Returns must be initiated within 60 days of your delivery date.

✅ At least 50% full - We want you to actually try our products! Returned products must be at least half full. This ensures you’ve given the product a fair trial while preventing abuse.

✅ Original condition - Products should be in their original packaging when possible.

✅ Proof of purchase - Please include your order number in your return request email.

WHAT’S NOT COVERED

Our guarantee does not cover:

❌ Shipping costs - Original shipping charges and return shipping costs are non-refundable and are the customer’s responsibility.

❌ Products purchased elsewhere - Our guarantee only applies to products purchased directly from our website.

❌ Damaged due to misuse - Products damaged through improper use or storage.

❌ Returns after 60 days - Requests made after 60 days from delivery date.

❌ Empty or nearly empty products - Products with less than 50% remaining (indicates full consumption, not dissatisfaction).

HOW TO INITIATE A RETURN

STEP 1
Email us at support@lovescription.com with:

• Your order number

• Product(s) you’d like to return

• Brief reason for return (helps us improve!)

STEP 2

Our team will respond within 24-48 hours with:

• Return authorization

• Return shipping address

• Any additional instructions

STEP 3
Ship your return to the address provided.

• We recommend using a trackable shipping method

• Keep your tracking number for your records

• We are not responsible for lost return packages

STEP 4

Once we receive and inspect your return (typically 3-5 business days after delivery to us), we’ll process your refund.

REFUND PROCESSING

Refund method: Refunds are issued to your original payment method.

TIMEFRAM

• We process refunds within 5-7 business days of receiving your return

• Please allow an additional 3-10 business days for your financial institution to post the credit to your account

WHAT YOU'L RECEIVE

• Full refund of product purchase price

• Original shipping costs are NOT refunded

• Return shipping costs are your responsibility

EXCHANGES

We don’t offer direct exchanges at this time. If you’d like a different product:

1. Return your original item for a refund (following the process above)

2. Place a new order for the product you’d like instead

Or: Contact our team and we may be able to offer a special exchange arrangement on a case-by-case basis.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective:

• Your order number

• Photos of the damage

• Description of the issue

We’ll send a replacement right away at no cost to you, or issue a full refund including original shipping costs.

NOTE: Claims for damaged products must be made within 7 days of delivery.

WRONG ITEM RECEIVED

If we sent you the wrong product (our mistake!):

• Send you the correct product immediately

• Provide a prepaid return label for the wrong item

• Cover all shipping costs

ORDER CANCELLATIONS

Before shipping:

• Contact us within 24 hours of placing your order

• If we haven’t shipped yet, we’ll cancel and refund 100% (including shipping)

After shipping:

• Once shipped, we cannot cancel

• You may refuse delivery or follow our standard return process once received

SUBSCRIPTION ORDERS

If you’re subscribed to our monthly delivery:

✅ Skip or cancel anytime - No penalties, no hassle

✅ Modify your products - Change products before each shipment

✅ Pause your subscription - Take a break and resume when ready

Manage your subscription by logging into your account or emailing support@lovescription.com

Subscription refunds: Follow the same 60-day guarantee process for any subscription shipment.

POLICY AGAINST ABUSE

We trust our customers, but we reserve the right to refuse refunds in cases of suspected fraud or abuse, including:

• Multiple returns from the same customer

• Returns of empty or nearly empty products

• Patterns suggesting abuse of our guarantee

We track returns to ensure fairness for all customers.

CONTACT US

Have questions about returns or need help?

📧 Email: support@lovescription.com

⏰ Response time: Within 24-48 hours

📱 Business hours: Monday-Friday, 9am-5pm EST

LEGAL DISCLAIMER

This return policy is subject to change without notice. The version in effect at the time of your purchase applies to your order.

By making a purchase, you agree to the terms outlined in this return policy.

We’re committed to your satisfaction. Our goal is to create products you love and a shopping experience you can trust.